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Patient Information

A. Emergency & After-Hours Care

If you are experiencing a dental emergency during our operating hours, please call us immediately on (02) 9692 8900 so we an arrange urgent care.

After-hours dental emergencies
  • Contact your nearest public dental hospital or emergency department

  • For severe swelling, difficulty breathing, or uncontrolled bleeding, call 000 or go to your nearest hospital immediately.

Need urgent help?

Contact NSW Health

Emergency Dental Services

Phone: 1800 679 336

We recommend seeking prompt care to prevent complications.

B. Complaints & Feedback

We are committed to providing high-quality dental care and value your feedback.

Internal complaints

How to raise a concern

If you have concerns about your treatments or experience, we encourage you to contact us directly so we can address the issue promptly.

External complaints body (NSW)

If you are not satisfied with our response, you may contact the:

Health Care Complaints Commission (HCCC)

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