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Patient Information

A. Emergency & After-Hours Care

If you are experiencing a dental emergency during our operating hours, please call us immediately on (02) 9692 8900 so we an arrange urgent care.

After-hours dental emergencies
  • Contact your nearest public dental hospital or emergency department

  • For severe swelling, difficulty breathing, or uncontrolled bleeding, call 000 or go to your nearest hospital immediately.

Need urgent help?

Contact NSW Health

Emergency Dental Services

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Phone: 1800 679 336

We recommend seeking prompt care to prevent complications.

B. Complaints & Feedback

We are committed to providing high-quality dental care and value your feedback.

Internal complaints

How to raise a concern

If you have concerns about your treatments or experience, we encourage you to contact us directly so we can address the issue promptly.

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External complaints body (NSW)

If you are not satisfied with our response, you may contact the:

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Health Care Complaints Commission (HCCC)

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